1. Is it a maintenance or an outage?
NC takes the game servers down for a weekly maintenance late on Tuesday night Pacific time (Wednesday morning in Europe), for about 4 hours, and now and then for a short fix. NC says the game login is unavailable while it runs. The latest ones are listed below and on our news page.
Next maintenance
…
The countdown starts once the page has loaded.
The full AION 2 maintenance timer sits with the other countdowns.
| Date (Pacific) | NC notice |
|---|---|
| October 27, 2026 | Weekly maintenance; the server transfer period ends. A maintenance planned for 4 hours 30 minutes started on October 27 at 23:30 PDT (October 28, 07:30 CET) and brought the October 27 patch. |
| October 23, 2026 | Europe servers: temporary maintenance on October 24 for the clock change. Europe game servers go down on October 24 at 17:30 PDT (October 25, 02:30 CEST) for about 2 hours 30 minutes, to adjust for Europe's switch from summer time (CEST) to standard time (CET). |
| October 20, 2026 | Weekly maintenance; transfers open on Launch servers. A maintenance planned for 4.5 hours started on October 20 at 23:30 PDT and brought the October 20 patch. |
| October 13, 2026 | Weekly maintenance; transfers open on Advanced Access servers. A 4-hour maintenance started on October 13 at 23:30 PDT. |
| October 13, 2026 | New accounts paused for 30 minutes. NC paused account registration for 30 minutes from 14:00 PDT on October 13 for platform maintenance. The game itself stayed up. |
Every maintenance, patch and outage NC posts goes on our AION 2 news and patch notes page the same day.
2. Is your account locked or restricted?
- A temporary security lock on your account. NC locks some accounts for a while when someone logs in from a device or connection that looks risky, such as a possible account takeover. NC says this is not a penalty: contact Customer Support to get access back.
- An account restriction. NC posts each wave of account restrictions for bots, gold farming, unauthorized programs and real-money trading. If yours was restricted by mistake, open a ticket with Customer Support; NC says it reviews each one.
- The wrong account linked. Linking your game to a different NC account, for example for Twitch Drops, can leave you unable to reach your character. Check which account is linked on NC's website under My Page, then Manage Login.
NC's account services down. On October 13 NC paused new account sign-ups for 30 minutes while its platform services were under maintenance. When logins fail for many players at once, look at NC's notices before changing anything on your PC.
NC's Customer Support for the global version: help.plaync.com.
3. Then check your PC
These are general steps for any online game, not NC instructions:
- Close Steam or PURPLE completely and start it again, so it picks up the latest game update.
- On Steam, run Verify integrity of game files (right-click AION 2, Properties, Installed Files).
- Turn off any VPN or proxy, and allow AION 2 and its launcher through your firewall and antivirus.
- If you are on Wi-Fi, try a wired connection or restart your router.
Still on the launcher screen? Make sure your PC meets NC's specs with the AION 2 PC spec check, and that you installed the global version from Steam or PURPLE, as in how to download AION 2.
AION 2 login FAQ
- Why does AION 2 say unable to connect to login server?
- Most often because NC has the servers down: NC takes the game servers down for a weekly maintenance late on Tuesday night Pacific time (Wednesday morning in Europe), for about 4 hours, and now and then for a short fix. NC says the game login is unavailable while it runs. If there is no maintenance, check for a security lock, a restriction or a wrong account link before changing anything on your PC.
- Is AION 2 down right now?
- Look at NC's latest notices; the most recent we have listed is weekly maintenance; the server transfer period ends on October 27, 2026. Our news page adds every maintenance and outage NC announces.
- My AION 2 account is locked. What do I do?
- NC locks some accounts for a while when someone logs in from a device or connection that looks risky, such as a possible account takeover. NC says this is not a penalty: contact Customer Support to get access back. NC's Customer Support is at help.plaync.com.
Sources
- NC: Maintenance, October 13 (PDT) (2026-10-13)
- NC: Maintenance, October 20 (PDT) (2026-10-20)
- NC: Account Restrictions (October 11) (2026-10-11)
- NC: Account Restrictions (October 20 PDT) (2026-10-21)
- NC: Twitch Drops Account Linking Guide (2026-10-02)
- NC: Launch FAQ (2026-09-30)
- NC: Platform Services Maintenance, October 13 (2026-10-13)
- NC: Maintenance, October 27 (PDT) (2026-10-27)
- NC: Temporary Maintenance (EU), October 24 (PDT) (2026-10-24)
Checked against NC's official posts on October 24, 2026. The checks in sections 1 and 2 come from NC's own notices; the PC steps in section 3 are general advice, not NC's.
